Back

FAQs for card delivery tracking

find clear
Filter by

You can track the delivery of your Nedbank debit or credit cards on the Money app. Simply go to your Cards menu, swipe until you find the relevant card, go to Card settings and then tap Track card to see the latest updates.

Once your account or request for a new card has been finalised, it can take two to three business days to deliver it to your selected address.

No, you won’t be able to change your delivery address details on the card tracking feature. If you need help with the delivery of your card, please speak to your banker or call our toll-free national call centre on 0800 555 111. Alternatively, you can give any further detail to the courier when they contact you to confirm your card delivery.

Yes. With the card tracking feature on the Money app, you can see when a new card has been ordered successfully and will get updates on the progress of the card delivery. To receive these notifications, you’ll need to download the latest version of the Money app.

No. All issued cards will automatically appear on your Money app profile as soon as they have been confirmed. You can track active and inactive cards using the card tracking feature.

All information relating to the delivery of your card will disappear automatically after 10 days of having received your card.

If you struggle to see your card delivery information, try again after a few minutes. Alternately, if you need help with the delivery of your card, please call our toll-free national call centre on 0800 555 111.